The Fulfillment Standing Group (FSG) maintains these documentation and training resources for fulfillment operations and configurations in Alma.
Current Projects
- Life Cycle of a Loan!
- Start at the beginning with this document on Requesting in Alma.
- Once that request comes through – you’ll need a stop at the hold shelf.
- Still under construction: LOAN
- We started this project at the end with our presentation at Summer Meeting 2023 on Overdue and Lost. Recording (24:34) and presentation file (Google Slides).
- Watch here for updates as we complete the work!
Suggestions
Have an idea for the FSG? Would you like to share your documentation? Have a suggestion for our next project? Contact the FSG!
Documentation
Course Reserves
This link will lead you to a collection of documentation on Reserves workflows in Alma from a variety of Alliance institutions, as well as a document and series of demos on Controlled Digital Lending (CDL) for Course Reserves.
Fulfillment Rules, Terms of Use, and Item Policies
This is where to go when you need to know how to create or edit the rules that direct how your materials circulate. It is an ever expanding resource of guides and example scenarios related to fulfillment configuration.
Holds and Requests
Documentation on holds, hold shelf maintenance, bookings, and all things requesting.
Letters and Notifications
A collection of documentation about how to edit and customize a variety of letters in Alma.
Admin, Calendars, and User Management
In most of our libraries, there isn’t a singular department that claims responsibility for managing all aspects of the Admin, Calendars, and User accounts, in Alma. At least some pieces fall to circulation or fulfillment staff at various times. Here is a cache of documents to help you navigate these areas.
Emergency Response
Inspired by the COVID-19 Pandemic, these resources can help you in situations of limited staffing, unexpected closures, and quarantine necessities.
Have a question for a colleague?
This is a list of your colleagues who know how to do things and who have volunteered to answer your burning fulfillment questions.
Want to check out more resources?
Here are some great external sources we’ve found that can provide additional information.