Fulfillment Standing Group (FSG)

2023-2024 Projects

The FSG is excited to present these two major project for production in the upcoming 2023-2024 term:

  • Life-Cycle of a Loan – continuing the work begun by the 2022-2023 group members, we will continue to develop documentation following the loan of a physical item from request through loan through overdue through replacement billing.
  • Terms of Use and Fulfillment Unit Rules Cleanup – this project will be our second outing for the year and will focus on processes and best practices for cleaning up the old and unnecessary TOUs and FURs still present in most of our system from early migration days. Look for more information on this project later in the work year.

Meetings & Documentation

Our minutes are posted monthly to the Fulfillment SG Shared Drive. Please contact the program manager if you are having difficulty accessing the documents.

Our group is always creating new documentation and updating the resources we’ve already accumulated. Our work can be found in the Fulfillment Essentials section. Check back regularly to see what’s new!

Have a question or suggestion? Contact the FSG.


The Fulfillment Standing Group (FSG) is charged with:

  1. Improving and standardizing documentation
  2. Strengthening fulfillment and configuration expertise
  3. Providing documentation of best practices and the creation and maintenance of online training manuals
  4. Participating in RSF open calls
  5. Suggesting potential Alliance-wide areas of standardization
  6. Responding to requests with just-in-time training regionally or through web or video-based resources


Kaitlin Cushman

Gonzaga University

Term: July 2022 – June 2024

Chrissy Hursh

University of Oregon

Term: July 2022 – June 2024

Drew Jackson

Portland Community College

Term: Sept 2023 – June 2024

Victoria Kerr

University of Idaho

Term: Sept 2023 – June 2024

Ruby O’Connor

Chair, Fulfillment Standing Group FY24

Central Oregon Community College

Term: July 2022 – June 2024

Matthew Strupp

University of Idaho

Term: Sept 2023 – June 2024

Sara Trott

Oregon State University

Term: July 2022 – June 2024


Photo of Lori Hilterbrand

Lori Hilterbrand

Program Manager, Resource Sharing & Fulfillment

Orbis Cascade Alliance

Work Phone: (541) 246-2471

Pronouns: she/her/hers