System Status Page
Ex Libris supports a System Status Page that presents information on its shared cloud instances.
These are the instances that support Alliance production services:
- Alma NA01 (Alma)
- Primo NA00 (Primo)
- CDI CR01 (CDI)
- bX CR01 (bX Recommender)
You can receive notifications whenever one or more of these instances experience problems or have scheduled maintenance.
- Click Log In in the top right of the page and sign in through your Ex Libris Support account (or self-register for one).
- You will be redirected to the tab of “My Services,” which will be empty by default. Click the “Americas” tab to see the services used by the Alliance.
- Find each of the services listed above and Subscribe by clicking the bell icon. You can select “View only” to store the services in the My Services tab, or “View & Notifications” to receive emails on status changes.
See the Ex Libris Technical Support Contact instructions for procedures to report an unexpected system outage not reflected on the Status Page.