Open Strategies & Digital Content (OSDC) Help Request Form

Name*

First Last

Email*

Institution*

System*

Where are you experience this problem?

ArchivesSpace
Archives West
Alma or Primo

Urgency*

Please help us provide effective support by characterizing the issue.

Emergency: all of my work is halted.
Urgent: work can go on with this problem present, but not for long.
Needed sometime: this is necessary for my work, but not immediately.
Nice to have: I want this sometime in the future when appropriate.

Date

Date the problem occurred, if applicable. If multiple dates, please add additional dates in the description below.

Problem Description

Please use this space to describe the problem in as much detail as you can. You might consider including the circumstances under which the problem occurred, the ways in which is impedes your work, and any technical details (e.g. what browser you are using) that may help us solve your problem.

File Uploads

Share relevant screenshots, spreadsheets, and/or other files that could help us address the problem. Files may be images (JPG, GIF, PNG), PDFs, Word files (DOC, DOCX), or spreadsheets (XLS, XLSX, CSV). To share XML files, first print them as PDFs or copy the contents into Word. If you have difficulty uploading attachments, you can email them to osdc-help@orbiscascade.org.

Drop files here or

Accepted file types: jpg, gif, png, pdf, xls, xlsx, csv, doc, docx, Max. file size: 2 MB, Max. files: 5.

Email

This field is for validation purposes and should be left unchanged.