How to Get Help
To report a technical problem with Archives West, ArchivesSpace, or other services, use the ULC Help Request Form. Submissions are triaged immediately by Alliance staff.
For general advice, troubleshooting, brainstorming, and second opinions, please post to community discussion lists:
- email@example.com - Open discussion and information sharing for ULC community
- firstname.lastname@example.org - Open discussion and information sharing for A&M community; troubleshooting and best practices for Archives West, ArchivesSpace, EAD, archival description.
- email@example.com Technical questions, troubleshooting, best practices for Alliance hosted ArchivesSpace instances.
To be added to any list, send a request to Elizabeth Duell (firstname.lastname@example.org). If you're subscribed to these lists with a Google account you can view all of the archived content since the start of the list.
For general questions about programs and services, contact Maija Anderson.
For questions about invoices and contracts, including ArchivesSpace hosting fees and A&M fees, please contact Amy Wheeler, the Alliance Finance Manager, at email@example.com.