How to Get Help
For issues, troubleshooting, or questions, please start with the community discussion lists:
- Open discussion for community building, general questions, and troubleshooting start with an email to: ulc-community@orbiscascade.org.
- Open discussion, general questions, troubleshooting, or problem reports relating to Archives West, ArchivesSpace, finding aids, best practices, etc: email: aandm@orbiscascade.org.
- Technical questions, troubleshooting, best practices for A&M participants that use ArchivesSpace email: archivesspace-implementers@orbiscascade.org
To be added to any list, send a request to Elizabeth Duell (eduell@orbiscascade.org). If you're subscribed to these lists with a Google account you can view all of the archived content since the start of the list.
In the event of a serious system problem, the best way to get timely help continues to be the ULC Problem Report Form at https://www.orbiscascade.org/ulc-problem-report-form. Full time Central Staff at the Alliance see all reports and are able to implement fixes or involve the appropriate people to help.
For questions about invoices and contracts, including ArchivesSpace hosting fees and A&M fees, please contact Amy Wheeler, the Alliance Finance Manager, at accounting@orbiscascade.org.