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This update appeared in Alliance News, distributed on the Announce listserv on September 4, 2015:

Priority Support Issues meeting

The Alliance held an issues discussion with Ex Libris on September 2. Check out the updates, including ExL’s responses to issues and follow-up information.

One challenging issue (reflected on the September 2 list) is the number of high priority cases with major on the ground impact that are in status Development and no delivery date estimate. The Alliance will continue engaging with Ex Libris on this problem that involves Support and ExL’s headquarters-based Development operation.

Open Systems Call, September 9
We have an open Systems call scheduled for next week. An agenda, including GoToMeeting link, is available.

Please, if you have agenda items that you would like to see discussed, or to talk about yourself, email Wade Guidry. This meeting is for your benefit, so knowing how you would like to spend the time would be very helpful.

Primo performance update

The renormalization and reindexing of Primo has been a major performance concern - Primo cannot be updated during the time this maintenance is running. After the installation of an improved storage solution on the Primo premium sandbox, ExL and Alliance testing showed the maintenance time reduced from the mid-90s to 70-75 hours. This duration is too high to meet Alliance operational needs - 48 hours or less. ExL is continuing its work to improve Primo maintenance performance times and will conduct a performance briefing soon for the Alliance to provide more details, including timeline information.

Primo enhancements process

Alliance institutions will be asked to vote on a Primo enhancements ballot in the September-October timeframe. A Systems Team working group will be formed to create a voting recommendation similar to the one created earlier this year by the Alma Enhancements Working Group. This will enable coordinated voting by Alliance institutions and increased impact in the Primo enhancements process.

Alma Enhancements Working Group recommendations

Following the conclusion of it 2015 activities, the Alma Enhancements Working Group drew up two recommendations for altering the process for 2016. Those two recommendations include:

  1. Increase percentage of votes allocated to the Alliance to 80%, from the current allocation of 70%.
  2. Target a discrete, reduced number of enhancements to back at each stage of voting, no more than 10 in the first round, and no more than 4 in the second round.
Both of these recommendations are designed to improve the effectiveness of the Alliance in championing enhancement requests most beneficial to the Alliance as a whole. In the near future, these recommendations will be more formally circulated for feedback and comment.

Primo Toolkit Working Group

The Primo Toolkit Working Group nomination and appointment process is complete, and the working group will hold its inaugural meeting on September 10. Congratulations and sincere thanks to the new members:

  • Nathan Mealey, chair (Portland State University)
  • Lesley Lowery, Discovery & Delivery liaison (Western Washington University)
  • Dawn Lowe-Wincensten (Oregon Institute of Technology)
  • Tamara Marnell (Portland Community College)
  • Doug Eriksen (Seattle University)
  • Stewart Baker (Western Oregon University)
  • Kate Deibel (University of Washington)