Program Manager, Resource Sharing and Fulfillment
The Orbis Cascade Alliance, a consortium serving 38 academic libraries in the Pacific Northwest, seeks a forward-thinking and service-oriented Program Manager for Resource Sharing & Fulfillment (RSF). The incumbent will support and advance the Alliance's resource sharing program and fulfillment activities through active collaboration with members, vendors, and consortium staff.
The Program Manager for RSF works to support our visionary consortial mission: "The Orbis Cascade Alliance pushes the boundaries of what is possible in libraries through strategic collaboration in the Pacific Northwest. To advance member institutions, we create and deliver innovative, sustainable, and essential library programs and resources." Following adoption of this mission statement, the Alliance has embarked on a new strategic plan. The RSF Program Manager will play a vital role in the implementation of the strategic plan and realization of the consortium's mission.
We seek candidates who are excited by the opportunity to work closely and collaboratively with committed and engaged colleagues across the Pacific Northwest.
The Program Manager reports to the Executive Director and works with member libraries, vendors, consortium staff, and Alliance teams to oversee, coordinate, develop, and assess the Resource Sharing & Fulfillment Program (RSF). The Program Manager brings unity to Alliance resource sharing activities, and creates efficiencies which enable libraries to easily share materials across our region.
Major duties include:
- Supporting the Alliance's goals of sharing library resources through the Summit service
- Leading and monitoring the Courier service (which includes Alliance member and affiliate libraries),
- Managing the Annual Account Reconciliation (AAR) process,
- Leading, monitoring, and implementing changes in Alma for the semiannual rota review with the Summit Working Group
- Representing the Alliance in discussions with vendors regarding work in RSF
- Identifying, monitoring and escalating issues in RSF with the Shared Integrated Library System vendor
Work is non-routine and requires collaboration, critical thinking, creativity, and diplomacy. This position exercises independence, sound judgment, and leadership in overseeing large, complex, distributed, and high-profile projects.
Additional expectations of all Alliance program managers include:
- Lead or otherwise participate in new initiatives.
- Lead efforts to standardize workflows and system configuration.
- Propose and monitor program budget.
- Engage in professional activities that develop professional skills and enhance the profile and operations of the Alliance.
- Maintain an awareness of all Alliance programs; communicate with other programs and help coordinate activities across the consortium.
- Demonstrate leadership in implementing and extending the Alliance Strategic Plan
- Graduate degree in library and information science from an ALA-accredited program; OR an equivalent combination of education and experience. Equivalency may include but is not limited to: A postsecondary degree combined with demonstrated success in managing an interlibrary loan program, circulation program, courier service, or customer service team.
- Five years of cumulative experience in a library, consortial, and/or vendor setting.
- Experience with an integrated library system or similar information management system.
- Outstanding written and verbal communication skills; ability to interpret and synthesize ambiguous information to formulate a coherent message to diverse stakeholders.
- Outstanding organizational, analytical, and critical thinking skills; ability to detect and anticipate problems and develop solutions.
- Demonstrated ability to:
- Provide responsive service to stakeholders with diverse backgrounds and varied responsibilities;
- Represent the Alliance RSF Program to members, vendors, and the library community broadly;
- Manage collaborative projects with a team of colleagues distributed over a wide geographic area; and
- Adapt to the rapidly evolving information environment.
- Support and enhance a diverse learning and working environment
- Recent, advanced experience with resource sharing and fulfillment in a library, consortial, or vendor setting
- Experience with ExLibris products
- Demonstrated experience managing complex, high-profile projects for a distributed team
- Experience with training and/or instructional design
- Demonstrated skill in public speaking
- The incumbent may choose to work remotely within the Portland, Oregon or Eugene, Oregon metro areas, or work from our Eugene, Oregon office.
- Ability to travel occasionally within the Pacific Northwest to attend meetings or support members
- Ability to work independently, with most work done at a computer.
Appointment and Salary: Salary based on experience and qualifications; minimum salary $64,269; median salary $75,610. This position is a full time, twelve-month exempt position; the Alliance does not use a rank or tenure system. Benefits include 20 days of vacation, a generous retirement plan, and paid premiums for employee and all dependents for health/dental/life/disability insurance. A summary of benefits is available at https://www.orbiscascade.org/orbis-cascade-alliance-employee-benefits/
To apply: Please send a CV, cover letter, and three (3) professional references to email@example.com. Applications received by March 22nd will receive first consideration. Â The candidate selected for this position must be able to meet eligibility requirements to work in the United States at the time appointment is scheduled to begin, and continue working legally for the proposed term of employment.
Orbis Cascade Alliance is an equal opportunity employer that embraces diversity in the workplace.