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Program Manager, Discovery & User Experience


The Orbis Cascade Alliance, a consortium serving 38 academic libraries in the Pacific Northwest, seeks a service-oriented Program Manager for Discovery and User Experience (DUX).  The DUX program encompasses consortial work around discovery, usability, and accessibility.  The incumbent will advance consortial efforts through collaboration with members, consortium staff, and external partners.

The Program Manager for DUX works to support our visionary consortial mission: "The Orbis Cascade Alliance pushes the boundaries of what is possible in libraries through strategic collaboration in the Pacific Northwest. To advance member institutions, we create and deliver innovative, sustainable, and essential library programs and resources."  Following adoption of this mission statement, the Alliance has embarked on a new strategic plan.  Through leadership in discovery, usability, and accessibility of Alliance platforms such as ExLibris Primo, the DUX Program Manager will play a vital role in the strategic plan and the consortium's mission.

We seek candidates who are excited by the opportunity to generate collaboration and engagement among colleagues across the Pacific Northwest.  The ideal candidate brings strong organizational skills, builds strong relationships, and has the ability to synthesize information and see the big picture.  We seek candidates who will enhance and support an inclusive, diverse work environment, and will bring cultural competence to the design and delivery of consortial services.

Job Summary

The Program Manager for Discovery and User Experience reports to the Executive Director and works with member libraries, vendors, consortium staff, and Alliance teams to oversee, coordinate, develop, and assess the Discovery and User Experience Program.

Major duties include:
  • Supporting members to manage the discovery experience at their institutions
  • Collaborating across Alliance programs and institutions on accessibility and usability of discovery platforms
  • Supporting members' use of Alliance discovery platforms for reference and instruction 
Work is non-routine and requires collaboration, critical thinking, creativity, and diplomacy.  This position exercises independence, sound judgment, and leadership in overseeing large, complex, distributed, and high-profile projects.

Additional expectations of all Alliance program managers include:
  • Lead or otherwise participate in new initiatives
  • Lead efforts to standardize workflows and system configuration
  • Propose and monitor program budget
  • Engage in professional activities that develop professional skills and enhance the profile and operations of the Alliance.
  • Maintain an awareness of all Alliance programs; communicate with other programs and help coordinate activities across the consortium
  • Demonstrate leadership in implementing and extending the Alliance Strategic Plan
Required Qualifications
  • Master's degree in library and information science, or other applicable post-baccalaureate degree from an accredited college or university.
  • A progressively responsible, well-rounded record of related experience, such as five years of cumulative experience in a library, consortium, vendor, or equivalent setting.
  • Demonstrated ability to evaluate and assess the end user experience
  • Experience with administration of a library discovery product
  • Experience with a library management system (ILS) product
  • Outstanding written and verbal communication skills; ability to interpret and synthesize ambiguous information to formulate a coherent message to diverse stakeholders.
  • Outstanding organizational, analytical, and critical thinking skills; ability to detect and anticipate problems and develop solutions.
  • Demonstrated project management skills
  • Ability to support and enhance a diverse learning and working environment
  • Demonstrated ability to:
    • Provide responsive service to stakeholders with diverse backgrounds and varied responsibilities;
    • Represent the DUX Program to members, external partners, and the library community broadly;
    • Manage collaborative projects with a team of colleagues distributed over a wide geographic area; and
    • Adapt to the rapidly evolving information environment.
Preferred Qualifications
  • Experience with administration of Ex Libris Primo
  • Recent, advanced experience with discovery and user experience in a library, consortial, or vendor setting
  • Demonstrated success managing complex, high-profile projects for a distributed team
  • Experience with training and/or instructional design
  • Demonstrated skill in public speaking
  • Experience with accessibility standards and practices
Physical Conditions
  • The employee may work remotely within the Portland, Oregon or Eugene, Oregon metro areas, or work from our Eugene, Oregon office.
  • Ability to travel occasionally within the Pacific Northwest to attend meetings or support members.
  • Ability to work independently, with most work done at a computer.
Appointment and Salary: Salary based on experience and qualifications; minimum salary $64,269; median salary $75,610.  This position is a full time, twelve-month exempt position; the Alliance does not use a rank or tenure system.  Benefits include 20 days of vacation, a generous retirement plan, and paid premiums for employee and all dependents for health/dental/life/disability insurance.  A summary of benefits is available at https://www.orbiscascade.org/orbis-cascade-alliance-employee-benefits/

To Apply: Please send a CV, cover letter, and three (3) professional references to jobs@orbiscascade.org.  Applications received by July 1, 2019 will receive first consideration.  The candidate selected for this position must be able to meet eligibility requirements to work in the United States at the time appointment is scheduled to begin, and continue working legally for the proposed term of employment.

Orbis Cascade Alliance is an equal opportunity employer that embraces diversity in the workplace.