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This update appeared in Alliance News, distributed on the Announce listserv on October 1:

Priority Support Issues and Ex Libris Support updates

Both the Alliance and Ex Libris have contributed additional resources to the monthly Priority Support Issues meeting. The next meeting is expected to be held on October 21. ExL’s Alon Botvinik, who’s now the Tier 2 support manager and who co-led Primo certification training for Alliance cohorts 2, 3, and 4, will be joining Brian Noone, Tier 1 support manager, in these monthly meetings.

One notable problem in the initial meetings has been the lack of visibility into Ex Libris development work. One change: Ex Libris will be sharing target date information in Alliance Salesforce cases - these dates describe expected delivery; they are expected to be 75% accurate, in terms of Ex Libris hitting the date. In short, there’s information in the ExL development system (JIRA) that has information on expected development delivery dates. More of that information will be reflected in the ExL Salesforce support system.  

Another Alliance-Ex Libris conversation in the past month concerns the Alliance obtaining more detailed information on functionality prior to its delivery. Ex Libris has provided less specific information on how this improvement will be achieved; this will be one area of focus for the Priority Support Issues channel work going forward.

Alma October release

The Alma October release will be installed on Alliance sandbox environments on Sunday, October 4. The release will be installed on Alma production on Sunday, October 11.

Primo software ballot for 2015

The 2015 Primo software ballot has been posted in the user group’s online NERS system. To support collaborative voting by Alliance institutions, a working group is reviewing the 149 ballot requests and will create a survey for institutions to complete. The survey results will be used by the group in creating voting instructions for institutions (for 75 percent of the ballot vote). Institutions should receive the instructions by October 13, six days before the scheduled end of voting on October 19.

Systems Team updates

Next Open Systems Call – October 14, 2015, 1 to 2 pm.
September, 2015 System Team meeting minutes, and Systems open call records, have been posted and can be found at: https://www.orbiscascade.org/systems-1/.

Recent working group appointments from the Systems Team and community:
Primo Assessment Working Group -  Alex Merrill
Primo Enhancements Working Group – Blake Galbreath, Rose Carlson
COE Consortial Analytics – Wade Guidry, Bonnie Parks, Mary Galvin
Digital Content Joint Working Group – nominations submitted

Alma Analytics tip for the month
If you’re counting loans, and seeing a lot of loans with no associated patron group, those loans are probably in-house use counts. You may also have patrons with no assigned patron group, if you have not configured patron group as a required field for new records, you can do so under: Alma > User Management Configuration > Configuration Menu > Mandatory Fields.