when patron is requesting through Summit Borrowing
|
System messages when patron is requesting through Summit Borrowing |
| patron selects request option | |
| Sorry, no copies available for requests. | No copies of this title, at any site, can be requested by using INN-Reach Circulation. All copies of this title may have the status LOCAL USE ONLY. |
| Please check with ILL to request this item. | Item requested is owned by CRL; patron is from an institution that is not a member of CRL. |
| patron selects affiliated site | |
| You cannot use <SYSTEM> to request items that are available at your institution. | Patron's own site has an available copy of the requested title. By default, a patron cannot place an INN-Reach request for an item that is available at his own site. However, Innovative can configure INN-Reach to allow patrons to request items from their own sites. For information on changing whether your site allows patrons to request items that are locally available, see Allowing Requests for Locally Available Items. |
| patron provides identification (name, ID) | |
| Invalid PIN. | PIN number entered does not match PIN in the patron's record. |
| Request cannot be processed. Data in your record at your institution incomplete. | The patron's record does not contain one of the following fields: PATRN NAME, P TYPE, ADDRESS, or PIN, if validation includes a PIN number. |
| Sorry, request cannot be processed. Cannot access your patron record. | The INN-Reach Central Server cannot retrieve patron information from the Local Server. |
| Sorry, request refused. Problem with your record at your institution. | The patron's record is blocked on his or her Local Server. |
| Sorry, you are not able to request items. | Invalid PType. The INN-Reach Central Server maps the values of the patron's P TYPE and the item's I TYPE fixed-length fields to central P TYPE and I TYPE values (see Patron Type Mapping File and Item Type Mapping File). The combination of these values has resulted in a non-requestable loan rule on the Loan Rule Determiner table. |
| Sorry, you have requested more items than allowed. | The patron has reached the maximum number of requests for their patron type as specified by MAX ITEMS in the Patron Blocks table on the INN-Reach Central Server. |
| Sorry, your ID does not match your name. | The name of the patron in the patron record specified by the ID# does not match the name that the patron keyed. |
| Sorry, your ID is not unique on that system. | The ID number keyed matches more that one patron at the home site. |
| Sorry, your ID number is not valid. | Using the ID# specified by the patron, the system was unable to locate the patron's record at the specified site. |
| You do not have a PIN in your record. | The patron's record does not contain a PIN number and a PIN is required to validate patrons. |
| a specific vol./copy [item] is requested for multi-volume works | |
| Sorry, circulation policy does not allow your request. | Patron requested a copy with a status other than AVAILABLE. [Note: this applies whenever there is a volume field present in at least one item field of any institution record attached to the bibliographic record. It may be a volume, or a copy mis-tagged as a volume instead of a copy, or a part of a multi-format work such as booklet accompanying a videotape, or DVD accompanying a book.] |
| Sorry, this title is not available. | The combination of P TYPE and I TYPE leads to a non-circulating loan rule at the INN-Reach Central Server. Ask your Central System Administrator to contact Innovative if you want to change the wording of this message for your INN-Reach System. Note that this customization does not count against the one message customization limit. |
| Other messages for Summit Borrowing, noted by Alliance members and staff | |
| Please check with ILL to request this item. | When a patron from a non-[CRL]member institution makes a request for an otherwise available item. The system uses this message when it encounters a non-circ loan rule. At our request, III changed to this text in Summit, in May 2003, from the default INN-Reach message for that condition: |
| Sorry, this item cannot be requested. | You are not allowed to request this item through Summit [Unclear, not documented at III. Probable: PType is not eligible for SB.] |
| Renew not allowed | question to III: How can we know for certain what the reason was for denying the renewal? For example, a system setting (and if so, what kind? problem with patron record? III response: When the denial is based on a loanrule setting, the reason is often provided. For example, "too soon to renew", or "too many renewals". When the denial is based on a system setting, normally no specific reason is provided to the user. followup Question to III: regarding ..." normally" versus always: So does that mean that sometimes a reason is provided under certain circumstances? What are those circumstances? What are the *system settings* that cause a denial? [III contact unable to provide more specificity.] |
updated: September 14, 2007
