How-to guide: contents

How-to Guide, Tips, and Problem-solving

If you don't see a link from the specific topic you need, go directly to the How-To document.

Email problems, questions, etc.

Patron is trying to request	System messages Holds - “smart holds"	Who's allowed to use Summit Borrowing What's eligible for requesting
Printing Paging slips	Printing options	Paging slips file	Pickup options and paging slip files
Paging Items	Not on shelf Item shouldn’t circulate	Cancel a request Checked out, extended due date
Institution Checkout at Owning Site	System reports: item not requested
Institution Checkin at Borrowing Site	No request in patron record Busy record No paging slip in item	Wrong barcode Barcode doesn’t work Patron name different	No barcode in the record, Pull barcode Item received damaged
Hold Shelf	Time on hold shelf	Clearing hold shelf (return unwanted items)	Clear Hold Shelf report
Checkout to Patron and helping the patron	Renewals Due dates (loan periods) Status of request Patron record: dots	Patron visiting from another library Patron with item in hand vs. INN-Reach Request Patron claims item was returned Can’t checkout--expired patron record
Checkin from patron	Item returned without bookband or label
Institution checkin at Owning Site	Problems with checkin	Item not checked out	Patron name stays the same during checkin
Recall	checked out on INN-Reach: for Reserve, for a patron checked out locally (has a Due Date): for a Summit request
Problem-solving and more	Who to call or email: contacts Too Long reports Incomplete transactions Lost or damaged item: Replacement copy vs. fee Bound-together	Codes (IType, PType, ICode2, Status) Push a barcode (send barcode transactions) Circ desk problems-Sample form Same Site Requesting for PUA pickup Return anywhere, to any member library Multi-vol and multi-part materials and item VOL field

updated: November 17, 2006