Summit Problem Reporting

>> Problem Report Form <<

We ask that problems be reported only by the Summit Migration Contact, Summit Borrowing Committee members, or Circ contacts for each institution.

One required element of the problem report form is "Problem area," which supplies a number of defined types of issues that will help us prioritize and route problems.  Triage will be performed by a core group (initially Nathanson, Kibbey, Boock, Fenske, Lim, and Chappell) that will prioritize problems, answer where appropriate and forward others to experts in particular areas.  Experts will use the Problem solving protocol as a guide and, as needed, elevate issues to OCLC staff for resolution.

In very early 2009 we expect to establish a new set of contacts from member libraries that will serve as the clearinghouse for problem reporting.  This will be similar to our familiar system of Summit borrowing and cataloging liaisons.  At that time, we also expect to convert problem tracking to a database system that will be available to contacts at member libraries.