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Discovery
The Summit catalog

Requesting:
General information.
Policies .  Statistics
Procedures.
Technical info:
NRE documentation
Away from the library
Courier Program & Dropsites
Summit Borrowing Day
Reports and discussions
Historical information (before Navigator and migration)
E-mail the summit-circ list (subscribers only)

 

Summit Problem Reporting

Use these links for reporting problems with the User (Patron) Interface and Staff interface, NRE, Jasper reports, patron authentication, etc.  Problems that appear in the discovery process, or the catalog, are likely related to configuration or another technical detail. 

We ask that problems be reported only by the designated SPOT Representative or Circ contact for each institution.

Items stuck in New Request queue: fill out a problem report with all the request numbers and put " stuck request"  in the message.  As you keep seeing them keep reporting!

Before reporting a problem please check: Tips for Searching

NRE Tips and Q/A

Known issues


OCLC Star Award

Have you had an exceptional experience when working with an OCLC staff member? Consider nominating that person for an OCLC Star Award.

 

The Star Award program provides libraries with an opportunity to recognize OCLC staff or OCLC Service Center Staff who have made exceptional contributions and exceeded expectations in delivering superior service to libraries.

 

To nominate an individual, send comments about your experience and the nominee's name to starawards@oclc.org.