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Summit Problem Reporting
User Interface
Patron interface; catalog; discovery
Please be as specific as possible and include the search entered, results, and how they differed from your expectations. Please include a screenshot if that would help convey information.
Background: We are establishing an Alliance WorldCat UI Focus Group for Alliance members to provide feedback to OCLC concerning the user interface, ranking algorithm, and all aspects of the user experience related to both navigator and Local. This group is expected to meet via teleconference prior to the ALA annual meeting in 2009. In preparation for the work of this focus group, we'd appreciate feedback from Alliance members via worldcatnavigator@oclc.org.
Technical Problems
Staff interface-NRE, Jasper, etc.; Patron authentication & EZProxy
Items stuck in New Request queue: fill out a problem report with all the request numbers and put
" stuck request" in the message. As you keep seeing them keep
reporting!
Background
We ask that problems be reported only by
the Summit Migration Contact, Summit Borrowing Committee members, or Circ contacts
for each institution.
One required element of the problem report form is "Problem area," which
supplies a number of defined types of issues that will help us
prioritize and route problems. Triage will be performed by a core group that will prioritize problems, answer where appropriate and forward others to experts in
particular areas. Experts will use the Problem solving protocol as a guide and, as needed, elevate issues to OCLC staff for resolution.
Functional experts
Problem solving protocol
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